Frequently Asked Questions (F.A.Q.s)

On this page, we have gathered answers to the most frequently asked support questions.

If you can't find an answer, don't hesitate to contact us via WhatsApp at:

+39 348 536 2524


Certainly, among the available sizes it is possible to select the "tailor made" item to request larger or smaller sizes than the predefined ones.

It should be noted that it is only possible to order made-to-measure sizes with a minimum quantity of 6 pairs of socks for each model or pattern.

For example you can order a custom size of 6 or more plain blue socks, or 6 or more burgundy ribbed socks.

Would you like to wear or gift unique socks? Maybe for your partner or for a special event?

We offer customizations such as the addition of initials or the use of particular colored yarn.

We can also make more advanced customizations such as adding symbols or logos for companies and individuals, or modifying other components of the sock upon request.

Customizations such as adding initials or particular colors require a minimum order quantity of 6 pairs.

Other customizations, such as complex logos or designs or the addition of particular materials may require a higher minimum quantity.

For any customization request, our customer support is available at the WhatsApp number: +39 348 536 2524 or via email at:

Our socks are Made in Italy, entirely sewn in Racale, a town based in the south of Italy, known for being "the city of socks" thanks above all to the high skills developed by local craftsmen.

Our socks are made with the best cotton in the world and are more resistant than socks made by common cotton.

However, to better protect the natural shine properties and durability over time, it is recommended to wash by hand in cold water, with a non-aggressive neutral detergent.

Just leave the socks to soak in cold water with the detergent for less than 15 minutes, then rinse them, squeeze them, "beat" them and hang them out to dry.

The socks do not need to be ironed and can be worn as soon as they are dry. On the leg, they won't show any kind of wrinkles.


On our online store, once you have entered your shipping details at checkout, you will be able to choose the following payment methods: any type of card, debit card, Postepay, or credit card. Alternatively, PayPal, Apple Pay, or Google Pay.

The cash on delivery method is supported only for orders with a delivery address in Italy. All other orders with a delivery address outside of Italy and the cash on delivery payment method will be automatically canceled.

It is possible to pay by bank transfer by contacting our customer service at the email address for more information.


After taking charge of your order, it takes about 1-2 working days to process the order and 4-7 working days for shipping and delivery.

Certainly. At checkout, just enter the other person's name and address.

If it is a gift, remember to enter your email address and not that of the beneficiary, so that it is you who receives order confirmation, shipping and tracking notifications.

Every order is trackable via a tracking code.

As soon as it is available, we will send you your personal tracking code with which you can follow the status of your package.

Yes, but only if the package has not yet been shipped or if the courier allows it. Do not hesitate to contact our customer service via WhatsApp or at our email address: We will gladly do everything in our power to help you.


We are so confident in the quality of our socks that we offer a full refund if our socks do not meet the expectations described on the website, within the first 100 days of delivery. To receive a full refund, don't hesitate to contact our customer service.

Our "100 Days Trial" guarantee offers a full refund for 100 days after delivery. For any issues, don't hesitate to contact our customer support.

For any exchange, contact our customer service and we will send a replacement item of your choice as soon as possible.

For more information about our exchange policies, visit the link at the bottom of the footer.

Our customer care team is available via WhatsApp chat or at the email address:

Certainly. After your purchase, don't hesitate to contact our customer support via the dedicated WhatsApp number for a quick invoice issuance.