Refund policy
Returns, Exchanges, and Refunds
Even a thousand words can hardly describe the softness and the wow effect of wearing a Nobile sock for the first time.
1. However, if our socks do not meet your expectations due to quality issues, or if you believe they do not match the descriptions on our website, don't worry. For orders below €200 (EUR), we offer a 100-day guarantee to request a full refund of your order.
2. Exchanges due to size changes, model changes, or errors in the purchase process are free of charge. However, the shipping cost for the exchange will be borne by the customer.
3. Remember that socks are intimate apparel, therefore we cannot accept exchanges of socks that have already been worn.
4. Size changes and exchanges mentioned in point two are not valid for outlet models.
5. A refund request can be approved if it meets point one of this page and does not concern socks personalised with initials. In such cases, we will arrange a pick-up of the goods at our expense, and the full order amount will be refunded once the goods have been received.
You will see the refunded amount on your account immediately if the payment was made via PayPal, or within a few business days if the payment was made through other methods. The time it takes to receive the money varies depending on the customer's bank. For most banks, the time frame is between two and five business days.
1. However, if our socks do not meet your expectations due to quality issues, or if you believe they do not match the descriptions on our website, don't worry. For orders below €200 (EUR), we offer a 100-day guarantee to request a full refund of your order.
2. Exchanges due to size changes, model changes, or errors in the purchase process are free of charge. However, the shipping cost for the exchange will be borne by the customer.
3. Remember that socks are intimate apparel, therefore we cannot accept exchanges of socks that have already been worn.
4. Size changes and exchanges mentioned in point two are not valid for outlet models.
5. A refund request can be approved if it meets point one of this page and does not concern socks personalised with initials. In such cases, we will arrange a pick-up of the goods at our expense, and the full order amount will be refunded once the goods have been received.
You will see the refunded amount on your account immediately if the payment was made via PayPal, or within a few business days if the payment was made through other methods. The time it takes to receive the money varies depending on the customer's bank. For most banks, the time frame is between two and five business days.
6. Socks personalised with initials are made at the customer's request, so they are not eligible for a refund or for the 100-day guarantee. Any socks without initials in the same order remain covered by the guarantee. If a personalised pair has a manufacturing defect, we will replace it.
For assistance with exchanges, returns, and refunds, we will be happy to assist you via WhatsApp chat, by email at calzificio@nobileitaly.com, or through our social media pages and profiles.
Thank you for choosing Nobile.
For assistance with exchanges, returns, and refunds, we will be happy to assist you via WhatsApp chat, by email at calzificio@nobileitaly.com, or through our social media pages and profiles.
Thank you for choosing Nobile.
