Frequently Asked Questions (FAQs)

On this page we have collected the answers to the most frequent support questions, but if you don't find an answer, do not hesitate to contact us via WhatsApp on +39 348 536 2524 or email at

Our socks

Can I order a custom size?

Certainly, among the available sizes it is possible to choose a tailor-made pair to request larger or smaller sizes than the available ones.

It should be noted that it is only possible to order made-to-measure sizes with a minimum quantity of 6 pairs of socks for each model or pattern.

For example you can order a custom size of 6 or more solid color grey socks, or 6 or more blue ribbed socks.

Can I customize my socks?

Would you like to wear or gift unique socks? Maybe for your partner or for a special event?

We offer customizations such as the addition of initials or particular colors.

We can also make more advanced customizations such as adding complex symbols or logos for companies and individuals, or modifying other components of the sock upon request.

Customizations such as adding initials or particular colors require a minimum order quantity of 6 pairs.

Other customizations, such as complex logos or designs or the addition of particular materials may require a higher minimum quantity.

For any customization request, our customer support is available at the WhatsApp number: +39 348 536 2524 or via email at

Where are the socks made?

Our socks are Made in Italy, entirely sewn in Racale, an Apulian town in the province of Lecce, known for being the Italian capital of the hosiery trade thanks above all to the high skills developed by local craftsmen.

How should socks be washed?

Our socks are made with the best cotton in the world and are more resistant than common cotton or lisle thread socks.

However, for a better rendering of the natural shine and durability over time, it is recommended to wash by hand in cold water, with a non-aggressive neutral detergent.

Just leave the socks to soak in cold water with the detergent for less than 15 minutes, then rinse them, squeeze them, "beat" them gently and hang them out to dry.

The socks do not need to be ironed and can be worn as soon as they are dry. On the leg, they won't show any kind of wrinkles.


How can I pay for my order?

On our online store, once you have entered your shipping details at checkout, you will be able to choose the following payment methods: any type of credit card or debit card, PayPal, Apple Pay or Google Pay.

Can I pay by cash on delivery?

Cash on delivery option (COD) is only available for shipments to Italy.

Please note that the cash on delivery payment method is not available for orders containing made-to-measure or personalized socks. Each order for made-to-measure socks with cash on delivery will be automatically cancelled.

Can I pay by bank transfer?

You can pay by bank transfer by contacting our customer service via WhatsApp on +39 351 946 12 97 or via email at

Shipping and delivery

What are the shipping times?

After taking charge of your order, it takes about 24-48 business hours for the order processing and shipment.

Once shipped, the package will be delivered in 4-7 business days.

For any questions, you can contact the and you will receive a response within 24 hours at the latest.

Can I ship my order as a gift to someone else's address?

Certainly. At checkout, just enter the other person's name and address.

If it is a gift, remember to enter your email address and not that of the recipient, so that it is you who receives order confirmation, shipping and tracking notifications.

Can I track my order?

Each order has its own tracking code.

As soon as possible, we will send you your personal tracking code with which you can follow the status of your package.

Can I change the shipping address after placing an order?

Yes, but only if the package has not yet been shipped or the courier allows us to after requesting.

However, do not hesitate to contact our WhatsApp customer service, or at our email address:

We will gladly do everything in our power to help you.

Warranty and support

Do you have a guarantee?

We are so confident in the quality of our socks that we offer the option to request a full refund if our socks do not meet the expectations described on the site, within the first 100 days of delivery.

To receive a full refund, do not hesitate to contact our customer service.

Can I ask for a refund?

Our "100 Day Trial" guarantee offers a full refund for 100 days after delivery.

For any problems, do not hesitate to contact our customer support.

Can I exchange one item for another?

For any replacement, contact our customer service and we will send a replacement item of your choice as soon as possible.

How can I contact you?

Our customer care team is available in chat via WhatsApp, or at the email address:

Can I request an invoice for my purchase?

Certainly. After your purchase, do not hesitate to contact our customer support via WhatsApp or email for an invoice.